Here is a summary of my experience. Due to the confidential nature of my work, I prefer to discuss the specifics of my experience in detail during a call.
Scaling Service Design for a British Telecom Company
We did that by running design sprints and creating various service design artefacts. Co-facilitated and built workshops to drive customer-centric thinking in the organisation. Supported in building service design artefacts for different products and capabilities, supported in developing experience patterns to have a structure around the work our team does, and Designed a few principles for developing good problem statements.
Innovation Coach for a British Energy Company
Worked as part of an Energy Client’s innovation management team to increase the culture of innovation across the organisation. Conducting qualitative research to evaluate two new tools for idea creation and innovation, leading weekly innovation sessions where we explored new techniques and methods. Developing and facilitating a workshop for new interns on how to understand the customers.
- Identify and document new service design thinking/patterns and contribute to the advancement of our enterprise design offerings
- Supported business development with visuals and storytelling which brought in new business worth more than £500,000
- Elevate the overall quality of UX/UI design of the core HR experiences and products within the firm
- Support and mentor Junior Designers. This involves providing guidance and feedback on their work, sharing best practices and resources, and helping them to develop their skills and knowledge